Shipping policy

Ⅰ. Delivery Policy Overview

Thank you for shopping with us.

To ensure a clear and transparent delivery process, please review the following delivery policy before placing your order.

This policy applies to orders within Australia.

Ⅱ. Coverage Area

Currently, we ship within Australia only, including but not limited to:

• All Australian states and territories

• Major metropolitan areas and most regional areas

The following areas may not be accessible or may require further confirmation:

• Remote or hard-to-reach areas (e.g., parts of Western Australia, Northern Territory, or remote postal codes)

If you are unsure whether your address is within our service area, please contact our customer support team before placing your order.

Ⅲ. Shipping Fees and Pricing

• Free Shipping: Orders over or equal to 157.88 AUD.

• Shipping Fee: Orders under 157.88 AUD will incur a shipping fee of 8.45 AUD.

All product prices include 10% Australian Goods and Services Tax (GST).

We use a Delivered Duty Paid (DDP) shipping model.

The amount displayed on the website is the final amount to be paid, with no hidden fees.

Ⅳ. Order Processing and Shipping Times

Order Processing Time:

• Orders paid successfully by 6:00 PM (Australian Eastern Standard Time) will be processed the same day.

• Orders paid after 6:00 PM (Australian Eastern Standard Time) will be processed the following day.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time: Shipped within 3 business days after order processing is completed.

Estimated Delivery Time: Delivery is expected within 6-14 business days, depending on customs, weather, and transport conditions.

Shipping Carriers: DHL, FedEx, and UPS are used for delivery, and all shipments include tracking.

In case of any delays, we will notify you via email.

Ⅴ. Order Tracking

Once your order is shipped, you will receive a confirmation email with:

• Your order number

• Carrier name

• Tracking link

You can use the order tracking feature at any time to check the shipment status and expected delivery date.

Ⅵ. Delivery Issues and Damaged Items

Please inspect the package upon receipt.

If you encounter any of the following issues, take clear photos and contact our customer support team within 48 hours:

• Lost or misdelivered packages

• Severely damaged packaging

• Damaged or defective items

After review, we will assess the situation and offer a replacement or refund as appropriate.

Any returns or additional charges due to incorrect delivery details or contact information provided by the customer will be the responsibility of the customer.

Ⅶ. Order Modifications and Cancellations

• Before Shipping: You can request changes to delivery details or cancel the order within 72 hours of placing the order by contacting customer support.

• After Shipping:

  • Once an order has been shipped, it typically cannot be modified or cancelled.

  • Please refer to our Return, refund, and exchange policy for available after-sales options.

Ⅷ. Contact Us

• Address: 236 NIX LOOP SE, FAIRMOUNT, GA, 30139-2645

• Phone: +1(908) 642-7019

• Email: help@mobiliqu.com

• Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)