Return, refund, and exchange policy

Ⅰ. After-Sales Service Overview

Thank you for choosing us.

We are committed to providing clear, fair, and transparent after-sales service for Australian customers.

Please read this policy carefully before submitting a return, refund, or exchange request.

Ⅱ. Return and Exchange Timeframe

As per the Australian Consumer Law (ACL), you have the right to submit a return, refund, or exchange request within 14 days of receiving the product.

Requests for returns, refunds, or exchanges must be made within 14 days of receiving the product.

We will not process requests made after this period.

Ⅲ. Conditions for Acceptance

• Appearance Defects: Noticeable wear or damage marks.

• Quality Defects: Missing parts or damaged original packaging.

• Odor or Discoloration: Unusual smells or visible color differences.

• Improper Handling: Damage during shipping, assembly, or storage.

• Product Modification: Products that have been permanently altered or customized.

• Incorrect Item: The item you received does not match the one you ordered.

• No-Reason Returns: Customers may return items without providing a reason.

Ⅳ. Return Request Process

• How to Apply

• To request a return or exchange, please contact our after-sales support team with the following information:

• • Order number

  • Proof of payment (e.g., screenshot or receipt)

  • At least one clear photo or video of the product

• Approval and Return Instructions

  • Once approved, we will send you a prepaid shipping label (PDF) and a download link for shipping instructions.

  • After receiving the instructions, carefully package the item to be returned, print the label, and attach it to the package.

  • The prepaid label (PDF) is valid for 7 days, so you must deliver the package to the designated carrier within this period.

Ⅴ. Return Conditions and Fees

• Returns within 14 Days: The shipping and processing fees will be covered by the platform.

Ⅵ. Refund and Exchange Processing

• Exchange: After confirming the product’s condition, a replacement item will be sent immediately, and a tracking number will be provided.

• Refund:

  • After confirming and verifying the product, we will issue a full refund via the original payment method (e.g., Visa, MasterCard).

  • The expected processing time for refunds is 10-15 business days.

  • If there is a delay, please contact us and provide supporting evidence.

Ⅶ. Contact Us

• Address: 236 NIX LOOP SE, FAIRMOUNT, GA, 30139-2645

• Phone: +1(908) 642-7019

• Email: help@mobiliqu.com

• Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)