Privacy policy

Ⅰ. Privacy Policy Overview

Thank you for using our website and related services.

We respect your privacy and are committed to processing your personal information in a reasonable and transparent manner, in accordance with applicable Australian privacy laws and industry standards.

By accessing or using this website (including mobile device access), you confirm that you have read and understood this privacy policy.

Ⅱ. Scope of Application

This privacy policy applies to all interactions between you and this website, including but not limited to:

• Browsing, searching, and using website content

• Placing orders, making payments, shipping, and after-sales services

• Contacting customer support or submitting inquiries

• Returns, refunds, exchanges, and dispute handling

Important Notice:

• This website is intended for users aged 18 and above.

• We do not intentionally collect personal information from minors.

• If such information is found, we will take reasonable measures to delete or anonymize it.

Ⅲ. Types of Information We Collect

We collect personal information only when reasonably necessary, including:

Information You Provide Directly:

• Name

• Phone number

• Email address

• Shipping and billing addresses

• Order and transaction records

• Payment-related identifiers (excluding full card numbers)

Information We Collect Automatically:

• IP address

• Device type, browser type, and operating system

• Access time and browsing activities

• Cookies and local storage preferences (when consent is required)

• We do not intentionally collect sensitive personal information unrelated to the services we provide.

Ⅳ. Purpose of Using Personal Information

We may use personal information for the following purposes:

• Processing orders, payments, shipping, and after-sales support

• Sending notifications related to orders or services

• Improving website functionality, performance, and user experience (typically using aggregated or anonymous data)

• Complying with applicable legal, tax, or regulatory obligations

• Preventing fraud, abuse, or other illegal activities

We will not use personal information for marketing purposes unless you have explicitly consented.

Ⅴ. Cookies and Similar Technologies

Where permitted by law, we may use cookies and similar technologies to:

• Maintain core website functionality

• Remember language, region, or display preferences

• Keep consistency in shopping cart and checkout processes

You can manage or withdraw cookie permissions through your browser settings.

Disabling non-essential cookies generally does not affect the core functionality of the website, but it may limit some personalized features.

For more details, please refer to our Cookie policy .

Ⅵ. Data Security Measures

We implement reasonable technical and organizational measures to minimize the risk of unauthorized access, disclosure, or misuse of personal information, including but not limited to:

• Encrypting data transmission

• Access controls and the principle of least privilege

• System security monitoring and maintenance

• Staff privacy and data protection training

Ⅶ. Data Sharing and Third-Party Services

In order to provide services, we may share limited personal information with third parties, such as:

• Payment service providers

• Logistics and delivery partners

• Technology, order management, or customer support service providers

These third parties are only authorized to use personal information for specific purposes and are required to implement reasonable security measures.

We do not sell personal information to unrelated third parties.

Ⅷ. Cross-Border Data Processing

In some cases, personal information may be stored or processed outside of Australia.

In these instances, we will take reasonable measures to ensure that the information continues to be protected in accordance with applicable privacy laws and security standards.

Ⅸ. Data Retention

Information related to orders, transactions, and accounting will be retained for a reasonable period, based on legal or business needs.

When personal information is no longer required for its original purpose, we will delete or anonymize it, unless required to retain it by law.

Ⅹ. Data Security Incidents

If an event occurs that may impact the security of personal information, we will assess the situation, take reasonable steps to address it, and notify affected individuals where required by law or appropriate.

Ⅺ. Your Rights

Under applicable Australian privacy laws, you may have the following rights:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion or restriction of your personal information in applicable cases

To exercise these rights, please contact us using the details provided below.

We typically respond within a reasonable time frame.

Ⅻ. Information About Minors

This website is not intended for individuals under the age of 18.

If personal information from a minor is identified, we will take reasonable steps to handle it appropriately.

Ⅼ. Contact Us

• Address: 236 NIX LOOP SE, FAIRMOUNT, GA, 30139-2645

• Phone: +1(908) 642-7019

• Email: help@mobiliqu.com

• Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

ⅬⅠ. Policy Updates

This privacy policy is effective from the date of publication.

We may update this policy from time to time to reflect changes in law, operations, or technology.

Any updates will be posted on this page or communicated to you via other reasonable methods.

We recommend that you review this policy periodically.