Service policy

Ⅰ. Terms of Service Overview

Welcome to our platform (referred to as “the platform,” “we,” or “our”).

By accessing, registering an account, placing an order, or otherwise using the platform, you confirm that you have read, understood, and agree to be bound by these terms of service.

If you disagree with any part of these terms, please cease using the platform.

Ⅱ. Service Coverage

The platform currently provides services to users within Australia, including metropolitan areas, most regions, and certain island areas, depending on logistics availability.

We may periodically adjust the service coverage for operational or compliance reasons.

If services are unavailable in your area, related orders may not be processed.

Ⅲ. Account Registration and Security

When registering an account or placing an order, you are required to provide accurate, complete, and up-to-date information.

You are responsible for safeguarding your account information and login credentials.

Any risks arising from your actions (e.g., information leakage or device loss) may be your responsibility.

If service interruptions occur due to system maintenance, technical issues, natural disasters, or other factors beyond our reasonable control, we will make reasonable efforts to restore services, but we are not liable for any indirect effects resulting from such interruptions.

Ⅳ. Privacy and Data Protection

We may collect information such as your name, contact details, shipping address, order information, payment-related identifiers, and browsing history.

This information is primarily used for order processing, shipping, after-sales support, platform operations, and legal notifications.

Personal information will be processed in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APP).

We may use cookies and similar technologies to enhance user experience and platform functionality, and you can manage these settings via your browser.

The platform is not intended for users under the age of 18; if such information is discovered, we will take reasonable measures to process it.

For more details, please refer to our Privacy policy and Cookie policy.

Ⅴ. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and pricing.

Due to differences in production batches or manufacturing processes, there may be slight variations in color, size, or packaging, which are generally not considered defects.

Ⅵ. Pricing, Taxes, and Additional Fees

All prices include Australian GST and customs duties.

We use the DDP (Delivered Duty Paid) shipping policy, meaning all fees are included in the price, and no additional payment is required upon delivery.

Any import fees, shipping costs, or other additional charges will be indicated on the order page.

Ⅶ. Orders and Payments

Once payment is completed, the order enters the processing and shipping stage.

Accepted payment methods include Visa and MasterCard.

The payment process uses encryption technology to minimize security risks.

We reserve the right to refuse or cancel orders in reasonable circumstances, such as suspected errors or unusual activities.

Ⅷ. Shipping and Delivery

Shipping methods, delivery times, and costs vary based on order details and shipping addresses.

Actual delivery times may be affected by the carrier, weather conditions, traffic, or other factors beyond our control.

Any additional costs incurred due to incorrect delivery information provided by the customer will be borne by the customer.

For more details, please refer to our Shipping policy.

Ⅸ. Order Cancellations, Returns, and Exchanges

You may be able to cancel your order before processing or shipping.

Once an order has been shipped, it typically cannot be canceled. After shipment, cancellations are not possible, but returns can be requested once the item is received.

Refunds will be submitted to the bank within 3 business days, and the funds are expected to arrive within 10–15 business days.

For more details, please refer to our Order cancellation policy and Return, refund, and exchange policy.

Ⅹ. Acceptable Use

You agree to use the platform only for lawful and legitimate purposes.

Fraud, infringement of third-party rights, or interference with the platform's operation is prohibited.

If your actions result in losses or damages to the platform or third parties, you will be responsible for the corresponding consequences.

Ⅺ. Intellectual Property and Liability Limitation

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use may constitute infringement.

To the extent permitted by law, we are reasonably liable for direct losses but not for indirect damages caused by factors outside our control.

These terms are governed by Australian law.

In case of disputes, both parties should first attempt to resolve them through amicable negotiation.

If negotiations fail, disputes may be submitted to the appropriate Australian courts.

Ⅻ. Contact Information

• Address: 236 NIX LOOP SE, FAIRMOUNT, GA, 30139-2645

• Phone: +1(908) 642-7019

• Email: help@mobiliqu.com

• Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

Ⅼ. Policy Updates

These terms of service are effective from the date of publication.

We may update these terms from time to time to reflect changes in law, business operations, or technology.

Any updates will be posted on this platform, and continued use of the platform indicates acceptance of the revised terms.