📞Phone: +1(908) 642-7019  📫Email: help@mobiliqu.com

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Order cancellation policy

Ⅰ. Order Cancellation Policy Overview

Thank you for shopping with us.

To ensure accurate and efficient order processing, please read the following order cancellation information carefully before confirming your purchase.

This policy applies to orders within Australia.

Ⅱ. Cases Where Cancellation is Possible

You can request to cancel your order in the following cases:

  • Within 72 hours of payment, if the order has not yet been shipped.

  • Once the order has entered the logistics process, it is considered shipped and cannot be canceled.

Orders can only be canceled if they have not been processed or shipped.

Ⅲ. Cases Where Cancellation is Not Possible

The following situations generally make cancellation not possible:

  • Orders that have been shipped or handed over to the carrier.

  • Failed delivery due to incorrect delivery or other critical information provided by the customer.

If the order has been shipped, you can request after-sales support according to our Return, refund, and exchange policy once the item is received.

Ⅳ. How to Submit a Cancellation Request

To cancel an order, please contact our customer support team using one of the following methods:

When submitting your cancellation request, please provide the following details:

  • Order number

  • Payment proof (e.g., screenshot or receipt)

  • A brief reason for cancellation

Ⅴ. Review and Refund Process

  • We will review your cancellation request within 3 business days after receiving all required information and notify you of the result via email.

  • Refunds typically apply to orders that have not been shipped, or in rare cases, if the items are successfully intercepted or returned.

  • If approved, refunds are generally processed to the original payment method (e.g., Visa or Mastercard).

  • The time it takes for funds to appear in your account may vary depending on your bank or payment service provider.

If you have not received your refund within a reasonable time frame, we recommend contacting our customer support team for further assistance.

Ⅵ. Data Protection and Privacy

Any personal information collected during the cancellation process will be handled in accordance with Australian privacy laws, including:

  • The Privacy Act 1988

  • The Australian Privacy Principles (APPs)

This information will only be used for order cancellation and after-sales management.

If you wish to access, correct, or delete your personal information, please contact our customer support team.

Ⅶ. Contact Us

  • Address: 236 NIX LOOP SE, FAIRMOUNT, GA, 30139-2645

  • Phone: +1(908) 642-7019

  • Email: help@mobiliqu.com

  • Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)